This page says what we ask you for, why we ask, who inside the club can see it, where it is kept and how to have it removed. Hanoi Free Private Tour Guide is a volunteer club based at 158 Chua Lang, Dong Da, Hanoi. We do not sell personal data and we do not share it with advertisers.
Last updated 22 October 2026
Only through forms you choose to fill in. We do not ask you to create an account and there is nothing to log in to.
Your name, your WhatsApp number with country code, your email address, your country, the tour and date you want, the time slot, how many of you there are, your hotel address in Hanoi, and anything you write in the “Other request” box.
We ask for the hotel address only so that your guide can meet you there or agree a nearby landmark with you.
On our Vietnamese-language pages, young Hanoians who want to volunteer give their name, email address, phone number and the course they are interested in.
Whatever you choose to write, on WhatsApp or by email, along with your number or address so that we can reply.
Google Analytics records visits in order to tell us how many people read which page, and which country they are in. We use it for traffic only. There is no advertising pixel on this site and no Facebook Pixel.
Your booking details are stored on this website, which is hosted in Vietnam, and a copy of each booking is sent to our Gmail address so that we see it quickly. That means Google processes a copy on its own servers, which are outside Vietnam. If you would rather we did not keep an emailed copy, say so when you book and we will delete it once your tour is over.
Inside the club, the only people who see your details are the coordinator who arranges tours and the single guide who is matched with you. Other members do not have access. Nobody outside the club is given your details, and we never sell them.
Some parts of this site are provided by other companies. When your browser loads them, those companies can set their own cookies, which we do not control and cannot read.
Tells us how many people read each page and which country they are in. We use it for traffic figures only, not for advertising.
The map of our office is loaded from Google. Opening a page with a map on it means Google sees that request.
Our Facebook feed is shown at the foot of the site and is loaded from Meta. There is no Facebook Pixel and we do not run Facebook advertising from this site.
If you message us on WhatsApp, the message is carried by Meta under their terms, the same as any other WhatsApp conversation.
Links on this site to TripAdvisor, GetYourGuide, our partners and efis.edu.vn take you to sites we do not run. Once you are there, their own privacy policies apply, not this one.
Vietnam’s Law on Personal Data Protection has been in force since 1 January 2026. Under it you can ask to know what we hold, to see it, to have it corrected, and to have it deleted. You can also withdraw your consent at any time.
This site is written for adults planning a trip. We do not knowingly collect details from anyone under 16. If you believe a child has sent us their details, write to us and we will delete them.
If we change this policy we will change the date at the top of the page. If a change affects how we use details you have already given us, we will tell you by email before it takes effect.